###### Help Desk

- Dashboard
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- Help Desk

###### Task Summary

New Resolved

##### 2.5k

Tickets In Progress

##### 2.5k

Tickets Due

##### 2.5k

Tickets Resolved

##### 2.5k

On Time Completion Rate

##### 98%

2.73%

###### Ticket Priority

###### Ticket Status

Pending: 32 Hold: 10 Complete: 25 Cancelled: 28

###### Pending Vs Solved Tickets

- Pending:

  ###### 505

- Solved:

  ###### 700

###### To Do List

View All

ID | Task Name | Assigned To | Due Date | Priority | Status
--- | --- | --- | --- | --- | ---
26531 | Mobile app Development |  | Feb 10, 2025 | High | Basic
26531 | Product design |  | Feb 10, 2025 | Low | Standard
26531 | UI/UX Design |  | Feb 10, 2025 | Medium | Premium
26531 | Website ui design |  | Feb 10, 2025 | High | Basic
26531 | PHP Project |  | Feb 10, 2025 | Low | Standard

###### Top Podcaster

View All

###### Digital Assets

UI Design
5.00

###### Side Project

Business
3.50

###### Investment

Lifestyle
2.50

###### Investment

Lifestyle
4.38

###### Investment

Lifestyle
1.00

###### Performance of Agents

View All

Agent Name | ID Number | Total Tickets | Open Tickets | Resolved Ticket | Satisfaction Rate
--- | --- | --- | --- | --- | ---
Dianne Russell | 26531 | 300 | 250 | 50 | 30%
Wade Warren | 26531 | 300 | 250 | 50 | 50%
Albert Flores | 26531 | 300 | 250 | 50 | 60%
Bessie Cooper | 26531 | 300 | 250 | 50 | 80%
Arlene McCoy | 26531 | 300 | 250 | 50 | 75%

###### Response Time

### 454h

1 hrs : 22 mins