###### Call Center

- Dashboard
- -
- Call Center

###### Incoming Calls

Last 7 days

##### 526

Vs 497 prev. 7 days

###### Answered Calls

Last 7 days

##### 526

Vs 497 prev. 7 days

###### Abandoned Calls

Last 7 days

##### 526

Vs 497 prev. 7 days

Service Level

### 85.7

Target: 90%

###### Average CSAT

All time

#### 4.7

of 5

###### Agent Avg. Earnings

###### $50,000

Total Earning

###### Overall Calls Volume

- Incoming Calls 15.5k
- Answered Calls 20.5k

###### Sales by Countries

###### USA

1,240 Users
80%

###### Japan

1,240 Users
60%

###### France

1,240 Users
49%

###### Germany

1,240 Users
100%

###### South Korea

1,240 Users
30%

###### USA

1,240 Users
80%

###### Best Agents This Week

View All

User | Calls | Avg. Duration | FCR | CSAT
--- | --- | --- | --- | ---
###### Dianne Russell | 380 | 8 mins 10 secs | 70% | 90%
###### Cody Fisher | 65 | 4 mins 16 secs | 80% | 85%
###### Ronald Richards | 280 | 5 mins 30 secs | 90% | 80%
###### Albert Flores | 230 | 12 mins 45 secs | 95% | 75%
###### Cameron Williamson | 150 | 3 mins 25 secs | 100% | 70%

###### Recent Calls

View All

Caller Name | Type | Duration | Time | Status
--- | --- | --- | --- | ---
###### Kristin Watson 219.555.0114 | Inbound | 5 mins | 10:30 PM | Resolved
###### Theresa Webb 406.555.0120 | Inbound | 12 mins | 10:40 PM | Pending
###### Brooklyn Simmons 229.555.0109 | Outbound | 15 mins | 11:30 PM | Dropped
###### Robert Fox 262.555.0131 | Inbound | 17 mins | 09:15 AM | Resolved
###### Jane Cooper 671.555.0110 | Inbound | 25 mins | 10:30 PM | Pending

###### Reason for calls